Complex Case Support Worker Jobs in UK 2024 – Sponsorship

To offer the ELHT Integrated Discharge Service a proactive and responsive case management role. Serve as the focal point for the administration of complex cases at the ward level, which aids in the evaluation of patient needs, the development of discharge plans, and the commissioning and review of services to ensure the safe discharge of patients from the hospital. Utilize information systems that facilitate the elucidation of health and social care needs by collaborating with ward managers and social services.

Under the supervision of the complex case managers, collaborate with the Integrated Discharge Service Team in order to effectively and efficiently support the timely discharge of adult patients in acute elective and rehabilitation wards at ELHT hospital sites. Assist in the reduction of the duration of stay and ensure that patients have discharge plans from admission that are dynamic and progress toward a safe and well-planned discharge.

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Details of Complex Case Support Worker Jobs in UK

• Job type: Full Time
• Location: Blackburn, Lancashire, United Kingdom
• Salary: 25,147 – 27,596 £ / Year
• Company: East Lancashire Hospitals NHS Trust

Duties of Complex Case Support Worker Jobs in UK

• To offer proactive and responsive assistance to the members of the integrated discharge team.
• Foster and sustain productive and positive collaborations with system partners and personnel at the ward level.
• The position is situated within the Integrated Discharge Service Team at the Burnley General Hospital site; however, it necessitates collaboration with all ELHT sites to satisfy the service’s requirements.
• The post holder will be responsible for reporting progress and informing the complex case managers of any emergent issues while working independently and without direct supervision when out of the office base.

Benefits of Complex Case Support Worker Jobs

• Personal Satisfaction: The act of assisting individuals in navigating intricate circumstances can be exceedingly rewarding, as it results in a profound sense of fulfillment that one has made a significant impact on their lives.
• Skill Development: The process of working with complex cases refines a diverse array of skills, such as communication, empathy, problem-solving, and crisis management, which are beneficial in numerous other professional settings.
• Differing Work Experience: Each case is distinctive, providing a dynamic and diverse work environment that is both engaging and demanding.
• Professional Development: There are numerous opportunities for career advancement and specialization in the fields of social work, mental health, and community services.
• Comprehensive Training: Employers frequently offer comprehensive training in areas such as trauma-informed care, mental health first aid, and specific therapeutic approaches, which can improve your employability and expertise.
• Job Security: The demand for skilled support workers, particularly those who are capable of managing complex cases, is consistent, assuring job stability and security.
• Impactful Work: The position enables you to significantly enhance the quality of life for families and individuals, thereby fostering community well-being and social justice.
• Professional Networking Opportunities: This field offers the chance to collaborate with a diverse array of professionals, such as healthcare providers, social workers, and legal advisors, thereby broadening one’s professional network.
• Resourcefulness: The position improves your capacity to effectively navigate and utilize a variety of social services and community resources, which may be advantageous to your clients and your own personal circumstances.
• Emotional Intelligence: The capacity to manage complex cases enhances emotional resilience and intelligence, thereby enhancing one’s capacity to comprehend diverse perspectives and manage stress.
• Team Collaboration: Complex case support frequently necessitates the establishment of a collaborative environment and the promotion of collective problem-solving within a multidisciplinary team.
• Community Engagement: You become actively engaged in your community, gaining a comprehensive comprehension of its needs and contributing to its growth and unity.

About us

East Lancashire Hospitals NHS Trust (ELHT) is a substantial integrated healthcare organization that offers exceptional acute secondary healthcare to the residents of East Lancashire and Blackburn with Darwen. It was established in 2003.

Our goal is to be widely recognized for our provision of safe, effective, and personalized care. Currently, we offer high-quality services and treat more than 700,000 patients annually, ranging from the most severe emergencies to planned operations and procedures. We have a workforce of more than 8,000 individuals, many of whom are internationally recognized and have received accolades for their contributions and accomplishments.

Responsibilities of Complex Case Support Worker Jobs in UK

• To offer proactive and responsive assistance to the members of the integrated discharge team.
• Foster and sustain productive and positive collaborations with system partners and personnel at the ward level.
• The position is situated within the Integrated Discharge Service Team at the Burnley General Hospital site; however, it necessitates collaboration with all ELHT sites to satisfy the service’s requirements.
• The post holder will be responsible for reporting progress and informing the complex case managers of any emergent issues while working independently and without direct supervision when out of the office base.
• Ensure that the case notes and referral information of patients are recorded in accordance with the trust’s policy.
• The individual in this position is obligated to maintain a professional and confidential demeanor at all times. The position will entail face-to-face or telephone communication with patients, relatives, colleagues, nursing, and AHP professionals in the health and social care sectors.
• Participate in the correlation of information regarding the delayed discharge process from reports, overviews, or ward visits, as well as communication with ward coordinators to initiate alerts. This will enable qualified members of the Integrated Discharge Service Team to address discharge process delays.
• Provide guidance to ward personnel at all levels as inquiries regarding discharge arise within the scope of their knowledge and responsibilities.
• To facilitate the resolution of unresolved issues, disputes, and delays in the care process in a timely manner, escalate them to the senior complex case manager.
• On a daily basis, visit wards to prioritize and organize one’s own caseload, working independently to guarantee that deadlines are met and a high level of service is delivered.
• Encourage discharge procedures that adhere to the operating model of the Hospital and Community Support Policy for 2021.
• Please direct any unresolved issues or complaints to the line manager or delegated individual.
• Respond to bleeps and calls in a professional and timely manner.
• Input and screen referrals and trusted assessment documents.
• Identify the risk triggers in the referral or trusted assessment documents and take the necessary action.
• Work within the scope of one’s own competence and accountability, delegating any matters that exceed these boundaries to appropriately qualified team members for resolution.
• The individual in this position is anticipated to utilize PAS, analyze, and input data into electronic central referral logs, electronic patient monitoring systems, and live client databases within Social Services.
• Offer supplementary assistance to the Integrated Discharge Service as required, or implement enhancements and training, and provide coverage for annual leave and illness.
• Comprehend one’s own limitations and areas of responsibility.
• Maintain precise documentation of the work performed, emphasizing any discrepancies from the anticipated results.
• Compile and preserve monthly statistics as necessary.

Person Specification

Essential

• A minimum of GCSE level 4–9 in English and Mathematics, as well as an NVQ or equivalent experience or training in an acute hospital environment
• Experience in discharge planning based on ward location
• Demonstrated experience in the use of MDT in the healthcare sector
• Capacity to oversee a diverse caseload with competing priorities and complete tasks within strict deadlines

Disclosure and Barring Service Check

This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) of 1975. Consequently, it will be necessary to submit a disclosure application to the Disclosure and Barring Service (formerly known as the CRB) to verify any prior criminal convictions.

Certificate of Sponsorship

All other applications will be considered, including those from job seekers who require current skilled worker sponsorship to work in the UK. For additional information, please consult the UK Visas and Immigration website (opens in a new tab).

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Since April 6, 2017, skilled worker applicants who are seeking entry clearance into the United Kingdom have been required to submit a criminal record certificate from each country in which they have resided continuously or cumulatively for 12 months or more in the past decade. This requirement also applies to adult dependents who are over the age of 18. Guidance is available at this location. Checks of criminal records for applicants from abroad (opens in a new tab).

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